Daycare Policies + Terms
If your pet causes injury to any person of another animal, you will be held liable for any medical expenses associated with that damage.
Late Pick Up: If you arrive after closing you will be charged $5 a minute for that latest up to 1/2 hour after closing. If you still have not arrived within that 1/2 hour your pet will have to spend the night of boarding with us at your expense which is $75 per night plus tax and fees. In this event you must pick up your pet between 8-9am the following day. If you arrive after 9am there will be an additional $20 fee etc.
Possible Risks: All pets are analyzed and approved for behavior prior to being accepted into Daycare. We always have a Daycare professional overseeing pets at all times. However there are possible and unexpected risks involved. These situations are extremely rare, but, pets, though not likely, may be injured during play, may respond unpredictably, or may demonstrate a behavior which we have never seen in our prior analysis with said pet.
Although accidents are very rare, there is a risk when dealing with animals. Your pet’s safety and comfort is our number one priority. In the event an accident does occur, you will be notified of the accident. If we feel it is serious, and the owner is not on-site, we will seek immediate veterinary care for your pet at the pet owner's expense. This release gives Zen Animals full authorization to seek medical treatment from our preferred Veterinary Clinic.
Depending on the circumstance you may be responsible for any fees associated with this care. Again, if your pet causes injury to another pet or human in our care, you may be responsible for any fees incurred due to this as well.
Flea + Tick: As per state law, If we find Fleas or ticks on your pet we will perform a flea + tick shampoo at your expense.
Payment : We are accepting cash only at this time. If you cannot pay cash please advise us ahead of time so we can try and organize to accept a Venmo, zelle, cash app., Apple Pay or credit card for you for a 5% processing fee. This will not always be an option so please try and have cash ready at pick up.
Gratuity: Please note that there is an automatic 5% gratuity added tp all grooming packages, this can be removed upon request. If you wish to leave an additional tip this is also welcomed.
Vaccines for Dogs: NYC law requires Dogs to be be vaccinated just to walk on the street. The required vaccines are rabies, bordetella and Parvo (DA2PP/ Disptemper). My dog is up to date on these Vaccines.
Health Check: My pet does not demonstrate any signs of contagious illness.